Returns & Exchanges
At Diya Online, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for items in their original, unworn condition. Please ensure all tags remain attached and the garments are free from any marks or odors to qualify for a full refund.
Initiate Your Return
Log into your account portal and select the items you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack Your Items
Carefully place the ethnic wear in its original packaging, ensuring the invoice and RMA form are included inside the parcel to avoid processing delays.
Ship the Parcel
Affix the return shipping label to your package and drop it off at your nearest authorized courier point; we recommend using a tracked service for peace of mind.
Quality Check & Refund
Once our warehouse team inspects the returned garments, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing